PRODUCT AVAILABILITY

The Disc Exchange brick & mortar store carries a large and diverse selection of music of all genres and formats, and DVDs. Physical space limitations, however, prevent us from carrying all the merchandise we know our customers are looking for. Our on-line Broadtime store database adds thousands of other titles from both major and independent labels to our in-store stock. Most nationally distributed CDs, LPs, DVDs and videos, plus many import items, are available for purchase at discexchange.com.

It is important to remember that the space limitations we face prevent us from regularly stocking many of the items you'll find in the online store. Most are readily available from our distributors, however. While we strive to get them in stock as quickly as possible and most take only a few days, occasionally titles may take some weeks and many attempts through various distributors before we are able to acquire them. If you need to know for certain if something is in stock before ordering, please feel free to give us a call at 865-573-5710, or email us at jennie@discexchange.com to check stock.


At the same time, the database we use is provided by a third party and is generally very comprehensive when dealing with domestic releases, even including a number of import titles. As a result, while we pride ourselves on our ability to fill special orders, titles do appear which none of our distributors carry, thus making them effectively unavailable through us. Also, while we've found the database to be generally reliable it is not perfect.
On occasion titles that have been deleted and are unavailable will appear in the store.

Please note that we DO NOT charge credit cards until PHYSICAL items are in store and being processed for shipping. We do not charge upon receipt of order and in the event we are shipping a partial order, only those items being sent are charged at that time.

Please also note that we DO CHARGE immediately for all DIGITAL orders.